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human explanation

Human explanation is the cognitive and communicative process by which people convey the underlying reasons, causes, or intentions behind an event, decision, or behavior to facilitate understanding in another person. Rather than presenting an exhaustive account of all contributing factors, human explanation is inherently selective, contextual, and contrastive, typically focusing on why a specific outcome occurred instead of an expected alternative. It functions as a social exchange shaped by cognitive heuristics, mutual assumptions, and conversational norms, tailoring information to the knowledge, beliefs, and expectations of the recipient.

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Explanation in Artificial Intelligence: Insights from the Social Sciences

Explanation in Artificial Intelligence: Insights from the Social Sciences

Tim Miller

OrganizationsUniversity of Melbourne

Why you should read this

Synthesizes decades of findings from philosophy, cognitive science, and social psychology to define how explainable artificial intelligence should align with human cognitive biases and social expectations rather than developer intuition.

There has been a recent resurgence in the area of explainable artificial intelligence as researchers and practitioners seek to make their algorithms more understandable. Much of this research is focused on explicitly explaining decisions or actions to a human observer, and it should not be controversial to say that looking at how humans explain to each other can serve as a useful starting point for explanation in artificial intelligence. However, it is fair to say that most work in explainable artificial intelligence uses only the researchers' intuition of what constitutes a `good' explanation. There exists vast and valuable bodies of research in philosophy, psychology, and cognitive science of how people define, generate, select, evaluate, and present explanations, which argues that people employ certain cognitive biases and social expectations towards the explanation process. This paper argues that the field of explainable artificial intelligence should build on this existing research, and reviews relevant papers from philosophy, cognitive psychology/science, and social psychology, which study these topics. It draws out some important findings, and discusses ways that these can be infused with work on explainable artificial intelligence.

Added

2026-09-12