task automation

We study the use of large language model-based agents for interacting with software via web browsers. Unlike prior work, we focus on measuring the agents' ability to perform tasks that span the typical daily work of knowledge workers utilizing enterprise software systems. To this end, we propose WorkArena, a remote-hosted benchmark of 33 tasks based on the widely-used ServiceNow platform. We also introduce BrowserGym, an environment for the design and evaluation of such agents, offering a rich set of actions as well as multimodal observations. Our empirical evaluation reveals that while current agents show promise on WorkArena, there remains a considerable gap towards achieving full task automation. Notably, our analysis uncovers a significant performance disparity between open and closed-source LLMs, highlighting a critical area for future exploration and development in the field.

Graphical user interface (GUI) agents have advanced rapidly but still struggle with complex tasks involving novel UI elements, long-horizon actions, and personalized trajectories. In this work, we introduce Instruction Agent, a GUI agent that leverages expert demonstrations to solve such tasks, enabling completion of otherwise difficult workflows. Given a single demonstration, the agent extracts step-by-step instructions and executes them by strictly following the trajectory intended by the user, which avoids making mistakes during execution. The agent leverages the verifier and backtracker modules further to improve robustness. Both modules are critical to understand the current outcome from each action and handle unexpected interruptions(such as pop-up windows) during execution. Our experiments show that Instruction Agent achieves a 60% success rate on a set of tasks in OSWorld that all top-ranked agents failed to complete. The Instruction Agent offers a practical and extensible framework, bridging the gap between current GUI agents and reliable real-world GUI task automation.